SHIPPING POLICIES
STANDARD ORDERS ARE FULFILLED AND SHIPPED WITHIN 3-5 BUSINESS DAYS FROM OUR WAREHOUSE IN EDEN PRAIRIE, MN. PLEASE ALLOW 4 TO 10 BUSINESS DAYS FROM THE DATE OF PURCHASE FOR YOUR ORDER TO ARRIVE.
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WE CURRENTLY SHIP TO MINNESOTA ONLY. WE CANNOT SHIP TO PO BOXES, APO/FPO/DPO ADDRESSES OR OTHER U.S. TERRITORIES.
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PLEASE EXPECT DELAYS DURING THE BUSY HOLIDAY SEASON. WE APOLOGIZE IN ADVANCE FOR ANY DELAYS YOU MAY EXPERIENCE UNDER THESE CIRCUMSTANCES.
WE ARE NOT RESPONSIBLE FOR SHIPPING CARRIER DELAYS. IF A PACKAGE IS LOST IN THE MAIL, WE WILL ASSIST YOU IN MAKING A CLAIM WITH THE CARRIER AND REPLACING THE ITEMS AS SOON AS POSSIBLE. WE ARE NOT RESPONSIBLE FOR STOLEN PACKAGES.
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LABELING REQUIREMENTS MUST BE COMMUNICATED AND DOCUMENTED WITHIN YOUR DISTRIBUTOR AGREEMENT. USE OF NON-UPC PRODUCT IDENTIFIERS WILL BE RESPONSIBILITY OF THE DISTRIBUTOR TO COMMUNICATE, MAINTAIN AND ANY CHANGES IN ASSOCIATION BETWEEN CROOKED’S UPC CODES AND CUSTOMER PRODUCT IDS ARE TO BE COMMUNICATED PRIOR TO PLACING AN ORDER.
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COST FOR LABELING AND DOCUMENTATION OUTSIDE OF CROOKED’S STANDARD SHIPPING OPERATIONS MAY BE PAST ON TO THE CUSTOMER.
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CROOKED PALLET MAP:
CROOKED BEVERAGE WILL PROVIDE A SUMMARY OF PRODUCTS ON EACH PALLET; INCLUDING CROOKED’S UPC CODES, QTY COUNTS BY UPC, A CUSTOMER PRODUCT ID (IF PROVIDED) AND A NUMERIC PALLET ID. ALL DATA IS PROVIDED IN BOTH ALPHANUMERIC FORM AND CODE-128 BARCODES FOR SCANNING IN YOUR ORDER ONCE RECEIVED.
PACKING SLIPS WILL BE PRODUCED PRIOR TO SHIPPING AND WILL ALSO ACCOMPANY THE ORDER.
RETURN POLICIES
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DAMAGED ITEMS:
STANDARD ORDERS ARE FULFILLED AND SHIPPED WITHIN 3-5 BUSINESS DAYS FROM OUR WAREHOUSE IN EDEN PRAIRIE, MN. EASE ALLOW 4 TO 10 BUSINESS DAYS FROM THE DATE OF PURCHASE FOR YOUR ORDER TO ARRIVE.
WE CURRENTLY SHIP TO THE 50 UNITED STATES ONLY. WE CANNOT SHIP TO PO BOXES, APO/FPO/DPO ADDRESSES OR OTHER U.S. TERRITORIES.
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IF YOUR ITEM(S) ARRIVE(S) DEFECTIVE, DAMAGED, OR THE ORDER WAS FULFILLED INCORRECTLY, WE WILL BE HAPPY TO PROVIDE A PREPAID RETURN LABEL TO SEND THE MERCHANDISE BACK TO US AT NO CHARGE. DEFECTIVE/DAMAGED ITEMS MUST BE RETURNED WITHIN 1 WEEK OF RECEIPT. ONCE WE RECEIVE YOUR RETURNED MERCHANDISE AND CONFIRM THAT IT IS INDEED DEFECTIVE, WE WILL PROCESS YOUR REFUND. THE REFUND AMOUNT WILL INCLUDE ANY SHIPPING, HANDLING AND TAXES PAID ON THE ORIGINAL PURCHASE OF THE DEFECTIVE ITEM(S). REFUNDS WILL BE PROCESSED BASED ON YOUR ORIGINAL PAYMENT METHOD AND MAY TAKE UP TO 10 DAYS. IN ORDER TO BEGIN THIS PROCESS, PLEASE E-MAIL HELLO@CROOKEDBEVERAGE.COM.COM FOR ASSISTANCE.
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GENERAL RETURNS:
IF YOU AREN’T FULLY SATISFIED WITH YOUR PURCHASE OR ARE REQUESTING A FULL REFUND FOR ANY OTHER REASON THAN STATED ABOVE, YOU MUST INITIATE YOUR RETURN WITHIN 14 BUSINESS DAYS OF RECEIPT. CUSTOMERS ARE RESPONSIBLE FOR SHIPPING AND HANDLING ON THESE RETURNED ITEMS. THE REFUND AMOUNT WILL INCLUDE ANY TAXES PAID ON ORIGINAL PURCHASE OF THE RETURNED ITEM(S). THE REFUND AMOUNT WILL NOT INCLUDE ANY SHIPPING OR HANDLING PAID ON THE ORIGINAL PURCHASE OF THE RETURNED ITEM(S). REFUNDS WILL BE PROCESSED BASED ON YOUR ORIGINAL PAYMENT METHOD AND MAY TAKE UP TO 10 DAYS. IN ORDER TO BEGIN THIS PROCESS, PLEASE E- MAIL HELLO@CROOKEDBEVERAGE.COM.COM FOR ASSISTANCE.9ON
NOTE: PRODUCTS MUST BE RETURNED IN THE ORIGINAL PACKAGING AND IN THE SAME CONDITION THEY WERE RECEIVED. MISUSE OR ABUSE OF THE PRODUCT DOES NOT CONSTITUTE IT BEING DEFECTIVE. ALL PRODUCTS MARKED "FINAL SALE" WILL NOT BE ACCEPTED FOR REFUND OR EXCHANGE.
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EXCHANGES:
TO EXCHANGE LIKE ITEMS, YOU ARE RESPONSIBLE FOR THE SHIPPING AND HANDLING FEES TO RETURN THE ITEM(S) FOR EXCHANGE. ONCE RECEIVED IN ORIGINAL CONDITION, WE WILL SEND YOU A NEW SIZE AT NO-CHARGE ONE TIME ONLY (EXCHANGE REQUESTS IN EXCESS OF 2 OR MORE WILL RESULT IN ADDITIONAL SHIPPING AND HANDLING FEES). IN ORDER TO BEGIN THIS PROCESS, PLEASE E-MAIL HELLO@CROOKEDBEVERAGE.COM.COM FOR ASSISTANCE.
NOTE: EXCHANGES FOR UNLIKE ITEMS MUST BE PROCESSED AS RETURNS AND REPURCHASED ONLINE. ALL PRODUCTS MARKED "FINAL SALE" WILL NOT BE ACCEPTED FOR REFUND OR EXCHANGE.